Documentation

Head to hdgelabs.com/signup and create your workspace. You'll need your business email, a password, and your company name. The Starter plan is free — no credit card required to start.

You'll land in the dashboard at /dashboard with a default bot already provisioned for your tenant.

Open Dashboard → Settings → Widget and configure how your bot looks and sounds:

• Bot name (defaults to "HDGEBot")
• Greeting message visitors see when they open the chat
• Primary color, position (bottom-right / bottom-left), launcher label
• Optional avatar image

Save — changes go live on your widget within seconds, no redeploy needed.

Go to Dashboard → Knowledge Base and upload the content your bot should know about. Three ways to feed it:

• File upload — PDFs, .docx, .txt, .md (your FAQs, returns policy, product manuals)
• URL crawl — point it at your help center or product pages and we extract the content
• Direct text — paste structured Q&A or company facts

The bot indexes everything into its persistent memory layer instantly. Update a document and the bot knows about it on the next message.

Under Dashboard → Settings → System Prompt, write a few lines describing your business and how the bot should behave. Example:

You are the customer support assistant for Acme Coffee, an Indian D2C coffee brand.
Be warm, concise, and helpful. Always answer in the customer's language.
If you can't answer from the knowledge base, offer to create a support ticket.
Never invent prices, shipping dates, or policy details — say "let me check" instead.

This is what shapes the bot's tone, scope, and escalation behaviour. Keep it short and specific.

Go to Dashboard → Embed Code. Copy the snippet and paste it before the closing </body> tag of your site:

<script
  src="https://api.hdgelabs.com/widget/widget.js"
  data-app-id="your-workspace-slug"
  async>
</script>

That's it — the chat launcher appears on your site immediately. See Widget Integration for platform-specific instructions (Shopify, WordPress, GTM, React).

Under Dashboard → Settings → Domains, add the domains where the widget is allowed to load (e.g. acmecoffee.com, staging.acmecoffee.com). This prevents anyone else from embedding your widget.

The dashboard now starts collecting real conversations. Use:

• Conversations — read every chat, jump in to reply manually, or assign to a teammate
• Analytics — resolution rate, response time, top topics, deflection %
• Audit Log — see every action your team and the AI took, for compliance

Spotting a question your bot got wrong? Add a knowledge base entry — within minutes the next visitor gets the right answer.