HDGElabshdgelabs

Customer support that actually answers the question.

HDGEBot reads your business knowledge, talks to your customers in plain language, and runs 24/7 from a widget on your site. Built for Indian SMBs.

Start free trialSee it live
<2sMedian response
24/7Coverage
INRBilled locally
hdge.live
> live edge nodes
uptime 99.9%
02Core capabilities

More than a chatbot. A working teammate.

Built for messy real-world support: vague questions, missing context, multiple languages — it handles them and escalates when it shouldn't.

01 · Knowledge grounding

Answers grounded in your actual business docs

Upload PDFs, websites, FAQs. Replies quote the source. No hallucinated prices, no made-up policies.

U
What's your monthly pricing for the Pro plan?
B
The Pro plan is ₹2,499/month billed annually, or ₹2,999 month-to-month. It includes 10,000 conversations and WhatsApp.
✓ groundedpricing.pdf · line 14
02 · Channels

One bot, every inbox

Web, WhatsApp, email, SMS — same context across all of them.

Web→ inbox
WhatsApp→ inbox
Email→ inbox
SMS→ inbox
Instagram→ inbox
03 · Languages

Talks like your customers do

Indian languages first-class, not bolted on.

Englishहिन्दीमराठीதமிழ்ગુજરાતીবাংলা
04 · Auto-ingest

Update a doc, the bot knows

Re-index in seconds, no retraining.

pricing-2026.pdfindexed
05 · Analytics

See what customers actually ask

Volume, deflection rate, escalation triggers.

06 · Security

Your data isn't a training set

Tenant-isolated. Hosted on your terms.

AES-256PII redactEU/IN data residencySOC2-aligned
03Inside the dashboard

Watch every conversation. Train it. Improve it.

Every chat lands in your inbox. See what customers ask, where the bot stalls, and which knowledge gaps to fill.

app.hdgelabs.com / inbox
Inbox142 today
Priya R.2m
Do you ship to Pune?
Rahul M.8m
Pricing for the Pro plan?
Anjali S.21m
How do I cancel my…
Vikram T.1h
Refund status?
Sneha P.1h
Integration with Shopify?
Karan B.3h
Can the bot handle Hindi?
04Built for Indian SMBs

Same engine. Different conversations.

Drop in your business docs. The bot adapts the tone and the answers to your industry.

Order status, returns, sizing — at 11pm on a Saturday.

  • Reads your product catalog and shipping policy
  • Quotes prices and delivery dates from the source doc
  • Hands off to a human when refunds need approval
Where's my order #4827? Said 3 days, it's been 5.
Sorry about that. Your order shipped via Delhivery on the 4th — currently out for delivery in Pune today. Tracking: DLV-9824-22
✓ groundedshipping-policy.pdf
05Worth your time?

Do the math first. No commitment.

Conservative estimates: 60% deflection rate, ₹40 average cost per ticket, 8 minutes per resolved query.

Your numbers
Monthly support tickets1,500
10020,000
Support agents on payroll2
150

Numbers below are estimates, not guarantees. Real deflection depends on your knowledge base coverage and conversation complexity.

Estimated yearly savings
₹4.32 L/yr
Tickets deflected
900
per month
Agent hours freed
120
per month
≈ Agent capacity
0.8
full-time equivalents
Try it freeTalk to us
06Live demo

Stop reading. Talk to it.

The bot in the bottom-right corner is the same engine you'll get. It's running on our own knowledge base — pricing, features, setup. Ask it anything.

H
HDGE Botonline
Hey! Ask me anything about HDGEBot pricing, setup, or integrations.
05HDGEcalls · A second product

Every call your team takes, searchable by Friday.

HDGEcalls is the other half of HDGELabs. It sideloads onto your team's Android phones and quietly ships their native call recordings to a private dashboard — no third-party tap, no IVR rewrite, no SIM swap. Transcripts are auto-generated and searchable per number, per date, per team member.

  • Sideload Android app — no IT department required.
  • Per-company REST API for downstream BI.
  • Recordings stay in your Supabase, region ap-south-1.
01Call endsPhone's native dialer saves a recording.
02Auto-uploadedBackground sync pushes it to your private bucket.
03Transcribed · indexedSearchable transcript appears in the dashboard.
Open calls.hdgelabs.comAlready have an account? Log in →
Call · 04:12 · +91 98xxx xxxxx
hdgecalls
Auto transcript
Customer

Hi, I'm calling about the order I placed yesterday — I think the size is wrong.

Agent

No problem, can I take your order number?

Customer

Yeah it's 8 4 2 1 7.

Agent

Got it — I'll arrange a free replacement, you'll have it by Thursday.

✓ synced · indexedstore · ap-south-1
07Pricing

Priced in INR. No hidden tiers.

Switch plans any time. 14-day free trial on every paid tier — no card needed.

MonthlyAnnual-20%

Free

Kick the tyres. No card needed.

Free
  • 200 conversations / month
  • Up to 10 knowledge docs
  • Web widget
  • Community support
Get started

Starter

For small teams getting their first bot live.

₹999/mo
  • 1,000 conversations / month
  • Up to 25 knowledge docs
  • Web widget
  • English + 1 Indian language
  • Email support
Start free trial
Most popular

Pro

Most teams land here. Real volume, real channels.

₹2,499/mo
  • 5,000 conversations / month
  • Unlimited knowledge docs
  • Web + WhatsApp
  • All Indian languages
  • Priority email & chat support
  • Conversation analytics
Start free trial

Enterprise

Custom volumes, integrations, and SLAs.

Let's talk
  • Unlimited conversations
  • Custom integrations & API
  • All channels (Web/WhatsApp/Email/SMS)
  • Dedicated account manager
  • SSO + SAML, audit log
  • On-prem deployment options
Contact sales

all plans include · ssl · pii redaction · india data residency · gst invoice

08Common questions

Things people ask before signing up.

Couldn't find your question? Open the bot in the corner — that's quite literally what it's for.